Terms of service
What you are agreeing to when you enrol or buy a service.
Draft — awaiting legal review. The wording below describes how Coach Igniter actually operates, but it has not yet been reviewed by an attorney. Passages marked For counsel are open questions, not statements of policy.
01
Who this agreement is with
These terms are between you and The Raven Group, LLC, a Colorado limited liability company trading as Coach Igniter. Buying anything here, or creating an account, means you accept them.
You must be 18 or older and able to enter a contract.
02
What we sell
Training programs. Foundation, Strategy and Mastery at $3,000 each, or all three as Complete at $7,500. Each track includes video lessons, two private calls and eight group calls, a toolkit, and access to the private community.
The Private Intensive. $9,250 for two days one-to-one in Evergreen, Colorado, covering the whole system.
The book. Stop Waiting Start Coaching, $17, delivered as a PDF download.
Business Engine services. Done-for-you builds from $1,850 to $16,000, including two monthly services billed on subscription. Graduates receive 15% off.
Coach Igniter Hub listing. $199 per year for coaches who have not completed the program, subject to passing our assessment.
Prices are in US dollars. Stripe may present them in your local currency at checkout.
03
Enrolment and access
Access is granted to the email address used at checkout. If you later sign in with that address, your purchase attaches to your account automatically.
Programs are sold with lifetime access, meaning for as long as we operate the program. If we ever retire it, we will give reasonable notice and access to the materials.
Lessons unlock in order: finish one and the next opens. A lesson whose video has not yet been published does not hold up the ones after it.
Live calls are scheduled through our booking system and are subject to availability. Missed calls are not automatically rescheduled.
For counsel: define “lifetime” precisely, and set the notice period if the program is ever discontinued.
04
Payment, subscriptions and cancellation
One-time purchases are charged in full at checkout.
Two Business Engine services renew automatically until you cancel: the Monthly Content Package at $2,275 per month, and the Strategy Retainer at $2,850 per month. Each renews on the same day every month and is charged to the card you used, at that same amount, until you cancel it.
You can cancel at any time from your account. The cancel option is one step, online, and available without contacting us — the same way you signed up. Cancelling stops the next charge and you keep the service until the period you have already paid for ends. We do not pro-rate part-months.
Before each renewal we will email you a reminder that says what is renewing, when, how much, and how to cancel it.
If a payment fails we may suspend the service until it clears.
For counsel: this section is drafted against Colorado SB25-145, effective 16 February 2026, which requires clear and conspicuous renewal terms, one-step online cancellation for anything bought online, and renewal reminders sent 15–45 days before the cancellation deadline. Note SB25-145 broadened “consumer” to any person buying for any purpose, so it reaches these business-to-business services too. Please confirm the reminder timing we should adopt and whether any other state where we sell imposes a shorter window.
For counsel: the FTC's Negative Option (“click-to-cancel”) Rule was vacated by the Eighth Circuit on 8 July 2025 and is not in force; the FTC reopened rulemaking in March 2026. ROSCA still applies to online negative-option sales. Confirm whether we should build to the vacated rule's standard anyway in anticipation.
05
Refunds
Programs and coaching are non-refundable. The refund policy sets out the position in full and forms part of these terms.
06
Certification
Completing all three tracks earns the Coach Igniter Certification, and a listing on the Coach Igniter Hub directory.
Coach Igniter is not affiliated with, accredited by, or endorsed by the International Coaching Federation or any other accrediting body. Our certification is our own. We say so plainly because it matters to what you are buying.
07
What you may and may not do with the materials
Course videos, workbooks, templates, scripts and the book remain our property. Buying access gives you a personal, non-transferable licence to use them in your own coaching practice — including using the client-facing templates with your own clients.
You may not share your account, resell or redistribute the materials, publish them, or use them to build a competing training program.
We may end access without refund if you do.
08
Your own content
Anything you share in calls, the community or in files you send us stays yours. You give us permission to use it as needed to deliver the service.
For counsel: decide whether a testimonial/likeness release belongs here or is handled separately.
09
The affiliate program
Affiliates earn 10% of any enrolment referred through their link or code. Business Engine services are not commissionable.
Commissions are recorded when a payment settles and paid to PayPal. A refunded sale reverses its commission.
Promotion must be authentic. No spam, no coupon or discount sites. We may suspend an account that breaks this and withhold commissions earned in breach.
For counsel: confirm the FTC disclosure obligations we should require affiliates to follow, and the terms for withholding.
10
What we do not promise
We teach coaching skill and the business behind it. We cannot and do not guarantee that you will get clients, earn a particular amount, or build a successful practice. Any figures or testimonials on this site describe what specific people achieved, not what you should expect.
The service is provided as-is. We do not warrant it will be uninterrupted or error-free.
For counsel: confirm this is sufficient given FTC guidance on earnings claims in the coaching and business-opportunity space, and whether a separate earnings disclaimer is warranted.
11
Liability
For counsel: liability cap, exclusion of consequential damages, and indemnity to be drafted by counsel. We have deliberately not drafted this section rather than guess at it.
12
Governing law and disputes
For counsel: Colorado law and venue is the expected position, but the choice between courts and arbitration, and whether to include a class-action waiver, is yours to make.
13
Changes and how to reach us
We may update these terms. Material changes will be emailed to account holders, and continuing to use the service after that means you accept them.
The Raven Group, LLC · 209 Kalamath St Unit 1, Denver, CO 80223 · 720.730.2123.